General Tips
- Update your browser before starting the reservation process.
- Complete the reservation process without interruptions.
- Read this reservation guide carefully before entering your ride information.
Promo Codes & Final Payments
- Promo codes are applicable for round trips or 2 transfers reservations, but not for one-way reservations. If you can't find the promo code, we will apply it during the final confirmation.
- The reservation system may display different prices from our quoted/published rates, but we will honor those rates during the final confirmation.
- The system never automatically charges your credit card. Our staff processes payment during final confirmation.
- Detailed confirmations with meet & greet procedure and receipts will be emailed 24-48 hours after submission.
Cancellation Policy
- Sedans, vans, and SUVs: Cancel at least 48 hours before to receive a refund.
- Limos and mini-buses: Cancel at least 7 days before to receive a refund.
- Buses: Cancel at least 30 days before to receive a refund.
- A 5% credit card processing fee will be deducted from combined refunds of $400 or more.
Child Seats
- Child seats must be requested ahead of time and noted in confirmations.
- 7-10 Passenger vans, 12 Passenger vans, and 14 Passenger vans: Up to 2 forward-facing 5 point harness car seats and 2 backless boosters are provided at no charge.
- Sedans, 4-6 Passenger vans/SUVs, and limos: 1 forward-facing car seat and 1 backless booster are provided at no charge.
- Buses and mini-buses: No child seats provided (seat belts not required).
- All vehicles: A $15 charge per transfer for additional or rear-facing infant seats. No high back boosters offered.
Reservation Guide
Service Type/Guest Info
- Select "Round Trip" service type for 2 transfers. Skip if not sure; this selection is not crucial.
- Enter only the lead name and cell number.
Flight Arrivals
- Enter the scheduled flight arrival time as the pick-up time to avoid delays.
- Provide airline & flight number for airport authority and to monitor your arrival.
- Use airport code MCO for Orlando airport and select "MCO-Orlando International Airport" from the drop-down list.
Vehicle Type
- If the system displays a larger vehicle than needed, reduce the number of bags until the right vehicle appears.
Hotel Name And Address Selection
- Enter the hotel name and select it from the drop-down list.
Round Trip Bookings
- To book a return trip, proceed to step 3, continue as a guest, enter personal info, and select "Yes" for "Would you like to book a return service".
3-Way/Multi-Transfers Bookings
- To book a 3-way/Multi-Transfers Package, enter the first transfer info on step 1, the 2nd transfer info in the return trip module on step 3, and the 3rd, 4th, etc. transfers in the "Other Comments or Special Requests" box on step 3.
Pick Up Times From Hotels And Cruise Ships
- For departure from local area hotels, enter a pick-up time of 2.5 to 3 hours before flight departure.
- For return from cruises, the earliest pick-up is 7:00 am (early flyers only), and the latest is 10:30 am (9:30 am for Disney Cruises).
Port Canaveral Pick-Ups & Drop-Offs
- To display rate: Choose from the drop-down list or enter any Port Canaveral Location with a full street address, i.e. number, street name and zip code.
- Provide the Cruise Ship name in the "Other Comments or Special Requests" box.
Other Comments or Special Requests
- Use this box for special requests such as child seats, 3rd trip info for 3-way packages, cruise ship name, travel agent info, etc. Do not repeat itinerary and be brief.
Registered Travel Agents
- Provide your name, agency name, & IATA number in the "Other Comments or Special Requests" box (no account/login needed).
- Do not enter the guest's email address; only enter yours to review the final confirmation, then forward it to the guest.
- For commission matching, do not use any promo codes; we will apply the promo discount manually.
Note:
- All guests arriving at Orlando International must enter their flight info in step 1 and step 3 on the reservation form.
- All guests boarding cruise ships must provide the Ship's name in the "Other Comments or Special Requests" box.
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